This thread seems to be the answer you need. If you still have issue, you may also try contacting the IOI staff there.
1 Like
Pc
Can’t connect since yesterday ~14pm UTC+1
2 Likes
Platform: PC
Description: Game crashes back to Epic Launcher after pressing Launch Hitman
Steps to reproduse: Load up Epic launcher. Press play on Hitman 3. Small Hitman 3 launcher loads. Press Launch Hitman 3. Starts to load but then screen goes black for a few seconds and then crashes back to the Epic Launcher. No error message.
Frequency: Every time I try to play the game from the Epic launcher.
Same as MsErica_Quinn HITMAN 3 - Technical Support - #31 by MsErica_Quinn
Even the same error
Dump from CrashDumps folder: https://drive.google.com/file/d/1XDukVZCOJateT2MxXOZXYraF-WdNZk17/view?usp=sharing
4 Likes
Platform: PC
Description: Game crashes back to Epic Launcher after pressing “Start” button in Htiman 3 Launcher
Steps to reproduce: Load up Epic Launcher. Press play on Hitman 3. Small Hitman 3 launcher loads. Press Launch Hitman 3. Starts to load but then screen goes black for a few seconds and then crashes back to the Epic Launcher. No error message.
Frequency: Every time I try to play the game from the Epic launcher.
ОS: Windows 10 64-bit Enterprise
CPU: Intel Core i3-8100 3,6 GHz
Graphics Gard: GeForce GTX 1050
Memory: 16Gb
NVIDIA driver version: 461.09
DirectX 12
In the Event Viewer I found error:
Faulting application name: hitman3.exe, version: 3.10.1.0, time stamp: 0x600ab0f6
Faulting module name: hitman3.exe, version: 3.10.1.0, time stamp: 0x600ab0f6
Exception code: 0x80000003
Fault offset: 0x0000000000e44cb4
Faulting process id: 0x28a4
Faulting application start time: 0x01d6f181c44d3deb
Faulting application path: D:\GAMES\HITMAN3\retail\hitman3.exe
Faulting module path: D:\GAMES\HITMAN3\retail\hitman3.exe
Report Id: 04f76bf5-7e6c-4fa3-b3f5-5c478a4b6b16
Faulting package full name:
Faulting package-relative application ID:
2 Likes
Hello IOI
thank you for trying the best to fix all problems for us players.
Because this thread seems to the place to notify own technical problems, I put in mine as well
Platform: PS4 Pro
My Setup
Hitman Definitive Collection (Disc)
Hitman 2 uncut Edition (Disc) + Expansion Pass (PS-Store)
Hitman 3 Standard Edition (Disc)
Both Hitman and Hitman 2 are still installed on the PS4.
I have downloaded everything form the store (Access Pass) and quit/ relaunched the game several times:
Basically 2 issues
a) Missing Legacy Pack Content
3 Missions are missing:
Paris – Holiday Hoarders
Hokkaido – Hokkaido Snow Festvall
Hawke´s Hay – The Mills Reverie
Reqiem Pack is missing
I understand that you are working on that.
b) No Trinity Pack
I have ordered Hitman 3 on the 29th of December at Amazon (invoice can be presented).
I had pre-ordered many games at amazon in the past, and usually there was a piece of paper inside
with a code to redeem the pre-order bonus.
But this time, nothing was inside.
How can I get Trinity Pack?
Can I get a code or something alike from you?
The IOI website did not state that Hitman 3 has to be ordered directly via IOI in order to get the Trinity Pack. Amazon says they have delivered what I have ordered. The rest I have to discuss with the manufacturer.
Your feedback would be very much appreciated.
Everyone please stay safe and healthy
3 Likes
Platform: PC
Description : Game crashes back to Epic Launcher after pressing Launch Hitman
Steps to reproduce: Load up Epic launcher. Press play on Hitman 3. Small Hitman 3 launcher loads. Press Launch Hitman 3. Starts to load but then screen goes black for a few seconds and then crashes back to the Epic Launcher. No error message.
Frequency :Every time I try and play
1 Like
Same as me 
Lost items in carryover and now can not play.
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My god why this is happening? I hope they fix this weekend, I’m so sad.
1 Like
**Platform:PS5
Disc
Description : while going into online mode it says connection failes after fetching profile.
Steps to reproduce: Start the game or try to go online
Frequency : Has happened since 21 January. It’s never connected successfully
Attach : See other images in this post related to ‘failed to fetch profile information’.
2 Likes
**Platform: Xbox Series S
Digital
Description : Connection failing. Unable to connect to Hitman service and failing to fetch profile information from Hitman server.
Steps to reproduce: Right in the game opening
Frequency : I’m trying hourly to connect since 9AM (GMT-3) of yesterday (22/1/21)
1 Like
A post was split to a new topic: IO imposing posts
I call nonsense on this. The “try a different account thing” was already tested by many players with varying degrees of success. Some were still unable to connect, and some who didn’t even do the progress transfer still can’t connect which would suggest that the progress transfer isn’t the sole reason for the issue.
Not to mention that would be a very “Band-Aid solution” to the problem. Make a different account and lose your stuff so you can play our broken game? I, and many others, would most certainly want a refund as that is not the product we paid for.
Of course, brand new account randomly entering this thread to post that means I don’t necessarily believe that you are actually from IOI anyways.
4 Likes
The user was banned for impersonating IO staff, including their other account on HMF.
5 Likes
Platform: PC, Epic
Description : Unable to connect to servers at all since yesterday.
Steps to reproduce: Launching game or attempt to go online from main menu.
Frequency : Always fails to connect since yesterday (1/22/21) around 4:00 PM PST. Frequent disconnects prior to not being able to connect at all.
3 Likes
Platform: PC, Digital
Description: Unable to connect, either it says “Failed to fetch configuration from the HITMAN server” or “Failed to fetch profile information from the HITMAN sever.” This has been happening since last night.
Steps to reproduce: Trying to connect in any way to the server, started happening while playing the last level Untouchable.
Frequency: All the time since last night.
@Travis_IOI This seems to be a problem for many players at this point, so I hope you guys put this on high priority to fix. Cheers.
5 Likes
**Platform:PS5
digital
Description : Upon loading the game when trying to connect to the server it will show a message entitled ‘Connection failed’. The description is along the lines of 'failed to fetch profile information
Steps to reproduce: Start the game or try to go online
Frequency : Has happened since day 1. It’s never connected successfully
Attach :
1 Like
Platform: PC, Digital
Description: Unable to connect, either it says “Failed to fetch configuration from the HITMAN server” or “Failed to fetch profile information from the HITMAN sever.”
Meanwhile, other people can play
Steps to reproduce: Trying to connect in any way to the server, started happening while playing.
Frequency: All the time since at least one hour.
1 Like
That was not real IOI staff. Don’t create a new account! That is not the solution.
1 Like
Platform: [PS4, Xbox One, PC, etc]
PC Digital, Epic Game
Description : First the game crashed during tutorial, then it won’t start and for the very few time it runs, it crashes at the same spot. Went through Epic Support and this is what they have to say:
"We can see that the game itself crashes upon launching. We have checked and it seems that this issue is no longer handled by Player Support as the game itself crashes upon trying to launch. "
Steps to reproduce: Can’t even start.
Frequency : Always.
Attach
1 Like