☕ Workplace Discussions

[Tetrafish_21]

So, on numerous occasions, the hotel I work at was close to being filled up but not quite. If we had up to so many Rms, I was told to make some fake guests, then run our system process for rolling the business date over (it’s called the ‘Night Audit’ - which might seem confusing given what I’m going talk about).

We need at least 55 out of 57 Rms to get some kind of bonus from whoever (the main company, I guess).

So after the extra fake guests are put into the system, then the system date rolls over - I need to go back in and post adjustments on those fake Rms. There’s no way to post a method of payment on a fake guest, but the extra Rms gets us that whatever bonus money for that business date.

Now. Anytime we make an adjustment we’re supposed to put a reason why we’re doing it.

Let’s just say I got a little too creative with my reasons. Stuff like “Room was not cleaned, urine and feces on floor, guest furious!”

Or “housekeeper walked in on guest while he was… Demanded a full refund!”

And that’s only 2 that come immediately to mind.

Just crazy

I guess now the main company is Auditing us… And I guess they must be looking at some of those ones where I put the crazy/“snarky” reasons and the GM has to have an excuse as for why I… Or we did those.

She could get in trouble. On one hand I have to chuckle, on the other I feel like “oh crap!”

I don’t know exactly how many they’re looking at… I guess I’ll have to tell her if she needs to make something up and throw me under the bus - then I guess go ahead and do it. I don’t know what the worst thing is that could come from it if “the company” finds out what’s going on. Hopefully it’s not some ridiculously huge fine.

[Tetrafish_21]

I’m putting this here. Sorry (notsorry) for the bump. But I didn’t want to bring down the current good vibes in the “What’s New…?” Topic.

Anyway… Troubles at the ol’ work place. The owner is pissed at the General Manager. She’s got ISSUES! She used to have a problem with methamphetamines, went to prison for a while, got out, got cleaned up and was doing great for a long time… The owner, needing somebody to fill the role of a GM hired her. Until recently when she got back on the stuff…

I came in to my shift tonight… The lady that works the evening shift told me she was here… I guess maybe tweaking out. Guests were complaining about her. She’s staying in one of the rooms right now.

Later today (with it being after midnight) we’re supposed to have a video conference call with some regional higher-ups about something (it’s too complicated to get into). So I’m just wondering what in the world is going to happen when that time comes. All the other front desk people are supposed to be here too. I hope she sobers up by the time it comes to do that video call… If not, or she’s still (in a Mike Tyson impersonation) methed up… Oh God!

So that’s going to have me worried from now until then.

Edit: She did come in this morning… But looking like she was put through the wringer. Also, (kinda good news) that video conference call was moved to 3 from 1. So I can opt out since I will be asleep at the time and have to go back into work.

Now… I still wonder what some of the guests will say when they go to leave and see her at the desk.

[Tetrafish_21]

It’s like this topic is my personal blog.

Anyway. That GM finally got fired. She stayed the night in a Rm, the owner came in the next morning… Undoubtedly knew she was there. Made up a BS story about how a guest complained that they couldn’t get a King sized room, and wanted to know what was wrong with this one… the one she was staying in.

So he goes down there, she’s getting high (according to the other front desk person), so the owner calls the cops… (later) took a swing at her because she wasn’t walking out of the front door fast enough.

New “GM” is foisted in reluctantly because the owner if almost Dawood effing Rangan, real a-hole. Starts doing new things because why not? Such as; Let’s get rid of the microwave from the kitchen because “We” don’t use it. I don’t know who the hell this “we” is… Maybe Legion because you’d have to be demon possessed to get rid of something like that. What? Nobody is going to have to reheat or cook food? Seriously.

One other lady can’t handle the job so she quits without notice… or perhaps thinks she’s doing more work than what her hourly rate is worth. I dunno. I couldn’t care any less if she ever comes back. Oh well, it got me almost 30 hours overtime from having to work 12 hour shifts and doubles to cover due to her absence.

Not related to the GM, but extremely annoying in its own right.

A prepaid guest that made their reservation through a 3rd party (booking(dot)com). We, as a hotel, must charge Room and Tax to the “virtual credit card” given to us by booking(dot)com… The new hire’s 2nd day on the job alone… Forgets the protocol for prepaid guests and overwrites the Virtual CC with the guest’s personal CC. There were 3 others made by expedia and same thing happened with those too.

Expedia I can call up, give them my credentials, then get the VCC# to put back on the profile. Booking(dot)com can piss off… They outright refuse to give the VCC# and say that the “Extranet site” must be accessed to obtain the VCC details. I call them, explain what the situation is… tell them I can’t access the Extranet site because the account is disabled.

FF 9 days later (tonight). I look on the (ex)GM’s computer in her office, am able to access this Extranet site because it’s under HER email address and not the hotel’s email address. Why. in. the. FU**!!!, they didn’t even bother to tell me that when I called them I will not know. Well, F’ em! I call them back to verify that the guest wasn’t refunded to make sure it was still okay to (finally!) charge the VCC. He wasn’t refunded, so in the end that finally got fixed. But I seriously felt like putting my fist through a wall for all the trouble this caused.

Another oopsie by the new hire. She put in a local for the ridiculously low price of $25. Average Rm rate is closer to $160. They were (apparently) on hard times… But we’re not a shelter, and she absolutely had no authority to give anyone a rate that low. But she did get a $100 deposit. They’ll definitely not be getting that back, nor the (flat) $25.00. She didn’t even account for tax.

I wonder how bad that room will be trashed tomorrow (or this) morning?